ATELIER POLICIES & CANCELLATIONS
Appointment Policies
- Clients must schedule appointments in advance.
- Cancellation or rescheduling should be done with a 24-hour minimum notice.
Changing Your Stylists
- Please feel free to change your stylist within the salon at your convenience.
- We provide a variety of talent and a multi-level structure.
Payment Terms
- Payment is expected at the time of service.
- We accept various types of payments: cash, credit card, and debit card.
Late Arrivals
- Clients should arrive on time for their scheduled services.
- Late arrivals may result in a shortened scheduled service or rescheduling.
Product Usage
- We use professional-grade products during services.
- Information about products used is available upon request.
Concerns
- If you're not satisfied, please contact us immediately so that we may rectify the situation.
- Refunds are considered on a case-by-case basis.
- Exchanges for products are allowed within a specific timeframe.
Conduct
- Please change into a robe prior to your service as we are not responsible for any damage caused to your clothing during services.
- Respectful behavior is expected from all.
- Any inappropriate conduct may result in refusal of service.
Hygiene Standards
- Strict hygiene practices are followed for client and staff safety.
- Clean and sanitized tools and equipment are used for each client.
Special Considerations
- Clients with specific needs or allergies should inform the salon in advance.
- Accommodations will be made whenever possible.
Privacy and Confidentiality
- Client information is kept confidential.
- Photos or videos may be taken and used for promotional purposes with client consent.
Cancellations
- We understand that unforeseen circumstances may arise, but to respect your time and ours, we kindly request to be informed of any cancellation or rescheduling at least 24 hours in advance.
- Notifying us later will result in a 50% cancellation fee for the scheduled service(s).